Support
Frequently asked questions
Clear answers about products, monthly boxes, delivery, and caring for your selection.
Email the Pconi team
Getting started
1 answer
What ages does Pconi serve?+
The first store release focuses on children from birth through 24 months.
Orders
2 answers
How do I follow my order?+
Sign in and open Orders to review its status, preparation progress, and tracking number when available.
My item arrived damaged. What should I do?+
Email the Pconi team before use with the order number and clear photos of the item and packaging so we can review the case and share the right next step.
Products and care
1 answer
Where can I find age, care, and safety guidance?+
Every product page shows the suggested age range, contents, care, and safety guidance. Review it before first use and keep it for reference.
Delivery
1 answer
When is the delivery cost shown?+
Delivery cost and free-delivery eligibility appear in the cart and order summary before confirmation.
Monthly boxes
2 answers
How is the box selected?+
We calculate age in months from the birth date and select the matching active, in-stock box.
Can I pause or cancel?+
Future unpaid cycles can be managed from the account.